At New Haven Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.
- Watch out for copycat websites that deliberately use a name or web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their website and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.
- Always use your pre-established links to access websites and avoid clicking on links in unsolicited emails. If you ever receive a suspicious email representing itself as New Haven Bank, please forward the message in its entirety to customerservice at newhavenbank dot com.
- Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.
- Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.
- Monitor your account activity frequently using our free Online and Mobile Banking services.
- Sign up for free Online Banking eStatements to avoid having your paper statement sitting in an unsecure mailbox where it could be compromised.
- Set up free Security and Balance Alerts through Online Banking to be notified via phone, email and/or SMS text message when there is login activity or changes in your expected balance.
- Set up a personalized Phishing Phrase for your Online Banking so that you always know when you are on our secure website.
Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions brochure. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.
Order a copy of your credit report from each of the three major credit bureaus once a year. By checking your report on a regular basis you can catch mistakes and fraud before it adversely affects your credit records.
- Equifax – www.equifax.com or call: 800-685-1111
- Experian – www.experian.com or call: 888-EXPERIAN (397-3742)
- TransUnion – www.transunion.com or call: 800-888-4213
We encourage you to review our Security & Privacy links which can be found at the bottom of any page of our newhavenbank.com website, along with the option to click on the home page “Demo” link for access to online banking and identity theft training. If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 877-687-1133 or via email at customerservice at newhavenbank dot com. If you have been a victim of identity theft, you may also call the FTC’s Identity Theft Hotline toll-free 877-IDTHEFT (438-4338).